Each company desires to do its finest and when matters go off the rails to the point it gets consistent, the CEO would like to know. Most CEOs only really know what These are informed or see on stories but AT&T’s CEO puts his e mail out there.
Getting subscribed to Bellsouth landline telephone services after getting back from abroad Lively armed service duty in the nineteen seventies, I’ve been a continuous Bellsouth/AT&T landline consumer for in excess of forty many years. I presently utilize a cable Web Provider Company (ISP) but planned to subscribe to AT&T DSL company to use to be a backup ISP. I known as an advertised AT&T selection on/about 9/28 to inquire about getting DSL assistance. Once the AT&T agent did some examining, he advised me U-verse Online was accessible at my area and that AT&T did not offer DSL where U-verse was obtainable. So we talked about U-verse Internet support and, just after sizeable dialogue, I ordered 18Meg U-verse World wide web services which was being installed ten/five. For the duration of our discussion, the AT&T agent told me the installer(s) would operate a fiber optics cable to some box mounted on the skin of my house and operate a cable ‘much larger than The existing cellphone line’ into my dwelling. I pointed out towards the agent that fiber optics cable were installed in my community a while back but that it had not been operate down my Road and that the nearest fiber optics cable was Positioned at least 600 toes from my residence on the street my Road intersects with.
Might five, 2017 at 3:forty three pm Certainly I’ve seasoned precisely the same challenges I’ve been contacting AT&T about my immediate TV troubles lastly cancelled and was told no charges will be billed to me Shock I had been billed $410.00 spoke to 5 Customer service reps all said I would get a phone back from ATT relating to this outrageous Monthly bill for cancelling my direct Tv set one thirty day period passed by no get in touch with ATT need to get well C/S folks to be just right for you I won’t at any time return to ATT cable once more, all of you at I hope you all unfastened your jobs in this article while in the states I received’t really have to worrie won’t have to have to speak to a rep everyone that speaks broken English or lies undesirable support I’ll go it all over to friends and family. bye bye for at any time loosers
May well 31, 2017 at 9:eighteen am It's not my initially grievance but my difficulty however has not been solved and I don’t know how to proceed. I do everything I'm informed to perform and nonetheless it doesn't get fixed. This has become an ongoing difficulty considering that May possibly 3, 2017 when I signed up with the bundle offer with Direct Tv set, cell phone and Web. It begun After i couldn’t get any person to agenda an appointment for me to contain the telephone and World-wide-web installed. I last but not least got it scheduled for Might 19, 2017. The following day I discovered which i had to choose my father up from Chemotherapy so I termed to reschedule right until May 22, 2017. I called 4 moments and did chat and was assured that it had been altered. I also bought a phone from James within the porting Division that my range had been ported and that they'd be out on May well 22, 2017 to finish putting in my telephone. I took the day off. No one ever confirmed up to install the cellphone or internet. I contacted chat and was certain that they'd be out that day (May 22, 2017). No one at any time confirmed. I known as the escalation Office on Tuesday May well 23, 2017 and was advised that they experienced come within the nineteenth and that no person was household. They then transferred me towards the order Section where I used to be informed that the get had been closed since the function had been finished. How can the purchase be shut in the event the get the job done had not Go Here been done. They then transferred me on the mend department given that they mentioned this was now a mend not an order. The restore Division gave me the runaround and would not notify me what The problem was and would not program anybody to come back out. They then transferred me into a Ms. Black who knowledgeable me that because my mobile phone was continue to Lively with Time Warner Customer care had to do a thing or they might not end the put in. I asked her why not a soul experienced called me and she or he mentioned they don’t connect with prospects when You will find a difficulty. I explained to her about all my calls, my rescheduling and my call from James and she proceeded to inform me that she didn’t trust me and that I used to be lying. She claimed this at least 10 situations. She told me I must get in touch with customer support the next day since it was 6:00 and they shut at seven:00 so I couldn’t speak with them.
as well as the volition to express the data with The remainder with the prepared business people and also the opposite ordinary inhabitants. Solution Every single on the queries influenced
April seventeen, 2015 at 3:19 pm I am aware EXACTLY what you’re stating! I much too upgraded they usually promised me a present card of $120, and also a credit history in 2 months. They sent me the wrong cellular phones, and new figures as opposed to maintaining the same number I’ve had for 10 years with AT&T! Also my outdated SIM card would not in shape The brand new telephones in any case so I used to be explained to I had to ship the telephones back again at customers remorse, and there could be no restocking price. I despatched ithem back in under every week of having them and of course I never ever activated them! I needed to go to the AT&T store for getting my new telephones, so on March 8th I received The brand new phones, improved my intend to the mobile share and and in addition compensated my Invoice so my stability was $0.
I had been usually happy with Performing for AT&T/SBT. All I would like is usually a sign; the neighbors who may have Verizon get a signal. I don’t need a Verizon sign; I want an AT&T signal.
October 20, 2014 at 3:56 pm I'm not satisfied with att aand they dont modify my strategy and additional hints continue to also superior price your busniess is filthy and I would like dicount selling price or not sound all att play around with me seem dont careabout deaf peoplealso i utilize complain over att blended up all damn Monthly bill are differance and I need hook up now back again or not i wont pay for almost nothing understand it your att will not be certified not good busniess you are trying give higher selling price so if u dont hook again on then i stop payment ok
I get surveys from ATT constantly but I significantly doubt that they even get read through simply because if they did then probably an individual would be troubled enough to Get in touch with me to test to right the issues I'm acquiring. I utilized to Imagine Comcast was a Terrible company but ATT is just as lousy!
December 6, 2017 at five:51 pm I got the AT&T Online, household cellphone and uverse in July. We produced a number of apt to acquire installed, fifty percent of which they didn’t even bother to indicate up for. Whenever they did demonstrate up they gave us A brief phone # but didn’t trouble to inform us. We had Ill mom and dad and didn’t even know we didn’t Use a Operating phone #. Then the billing difficulties commenced. As if that nightmare wasn’t adequate to scare me clear of AT&T forever, I acquired cell phones. I used twenty yrs with Verizon and beloved their customer support as well as their support.
AT&T U-Verse has the aptitude to deliver local if they decide to accomplish that. They simply need to get IntelliStar Computer system models. AT&T U-verse has never signed an I-Star agreement with The Weather conditions Channel; consequently their subscribers will not receive a local forecast practical experience to the eights on the
November 19, 2018 at 10:34 am Apparently the only thing ATT is good at is generating profits. I cancelled with ATT As outlined by their cycle Slice off date and they're nevertheless billing me and charging a late cost. This has become taking place for 2 months now, dispite hours of MY TIME attempting to very clear this up calling them and achieving out to them by going to 1 in their stores.
The unhappy element is we experienced presently remodeled the home. Every thing was new. And now, AT&T doesn’t need to set it again just how it had been.
May possibly 4, 2016 at four:38 pm On January 27th 2016 I went to AT&T to incorporate a line to my cellphone account for my Mother, I was instructed which i couldn’t increase a different line simply because I'd an overdue harmony owed on my Direct Television set account of $185.00, (evidently Immediate Tv set and AT&T have merged). I discussed into the AT&T rep which was supporting me which i didn’t and under no circumstances have had a Immediate TV account, she seemed up the Immediate Television account and It's a LA address, West Covina and the individual’s name is Francis Cordova, my name is spelled with an e top article not an i , She said that somehow any time you merged they Direct TV connected that other individuals account to my mobile account. To generate a 4 hrs and 6 people today Tale brief, men and women from both of those AT&T and Direct Television, Fraud administration, to test to figure this mess out, as well as their fraud Investigator explained to me the same detail, they attached that other people District Television account to my account just depending on our comparable names, very little else matched, tackle, mobile phone # or SSN.